Wi-Fi Connected but No Internet on Windows: What to Check First

Try a second website on the PC, then try the original website on a phone using the same Wi-Fi. Turn off the phone’s mobile data for that comparison so it cannot quietly use another connection. If only one website fails, focus on that site. If other devices work but the PC does not, focus on Windows. These comparisons narrow the search; they do not identify a single cause with certainty.

On Windows 11, open Get Help and search for network and internet troubleshooting. Run network diagnostics and follow the findings. Also check Settings > Network & internet: Wi-Fi should be on and Airplane mode off. Save the exact error message if diagnostics cannot fix the connection. Menu wording can vary with the Windows version.

If you know the current Wi-Fi password, open Settings > Network & internet > Wi-Fi > Manage known networks, select the network, and choose Forget. Reconnect with the password. On a hotel or café network, complete its sign-in page if one appears. A network connection alone does not mean that the venue has granted internet access.

If you control the home network, restart its modem and router using the manufacturer’s instructions. Microsoft’s general sequence is to disconnect power, wait at least 30 seconds, power the modem back on, and then power the router once the modem is ready. This disconnects everyone on that network. If other devices still fail, contact the provider with the router status and the time the problem began. For a work or school network, ask its administrator instead.