On a computer, open Chrome Settings → Accessibility and turn on Live Caption. Play a clip with clear speech and make sure the player has sound turned on. If the caption bubble appears but the words are wrong, check that the caption language matches the speaker.
01Check whether Chrome is getting speech
Section linkPlay a spoken clip in a Chrome tab. Unmute the player if it started muted. If you cannot hear the clip, try another site and check Chrome Settings → Privacy and security → Site settings → Additional content settings → Sound. If captions work on the second site, check the original site’s player and sound permissions before changing the rest of your settings.
02Choose the language the speaker is using
Section linkIn Chrome’s Accessibility settings, use Manage languages to add a supported language and let Chrome download its language pack. Set Preferred caption language to the language spoken in your test clip and play the clip again. If you only want a transcript in the speaker’s language, leave Live Translate off during the test.
03Find the caption bubble and keep the controls separate
Section linkLook for Chrome’s movable caption bubble while speech is playing. If the bubble is collapsed, use its arrow to expand it. A video player’s own subtitles are controlled inside that player, so you can switch them off during the test to see whether Chrome’s separate bubble works. Google says Live Caption processes speech on the device. Live Translate can send captions to Google for translation.